No two are ever exactly alike. All our items are either handknit or hand stitched, we don’t even ow a sewing machine.
Do not immerse in water, the rice will soak it up and clump together. Surface clean with a lightly damp rag.
All our items are made one at a time and are generally one of a kind. Due to the nature of our hand made items ( many of which are crafted with vintage and/or antique materials) some slight variations in weave and color should be expected and should be considered part of their unique charm.
We do love our dogs and while every effort is made to keep them away from our goods, an occasional stray hair may float by. Please don’t hesitate to inquire if you have sensitivities.
Prompt Delivery and Professional Packaging
Our long-standing partnership with UPS FedEx DHL and other carriers around the world lets us offer an array of shipping services. Our warehouse staff is extremely skilled and will package your goods in accordance to our precise and exact specifications. Your products will be subjected to an extensive inspection and be properly packaged prior to being shipped. Each day, we ship to thousands of customers in many countries. Our dedication to becoming the biggest online retailer worldwide is demonstrated by this. Warehouses and distribution centers are found in Europe as well as in the USA.
Note: Orders containing multiple items will have a separate processing time for each item.
Prior to shipment, we inspect the ordered items thoroughly before sending the items. The majority of orders are shipped within 48 hrs. Expected delivery times are between 3-7 days.
Returns
Due to multiple entities, including the factory and the warehouse, we are unable to fully manage stock. The actual stock can be changed at any time. It's possible that the stock may run out after the order has been made.
Our policy is valid for 30 days. If you haven't received your item within 30 days, we're unable to offer either a return or exchange.
To be eligible for a refund your item must be in good condition and in the same condition as you received it in. It must also be returned in the original packaging.
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